All orders will ship between 1-3 Business Days (unless unexpected circumstances occur)
Please allow 15-25 Business Days for arrival for standard shipping (some international orders may require 30-60 days in some cases due to customs/local post office delays)
Express shipping packages will normally arrive within 6-8 business days or faster.(some international orders may require 15-20 days in some cases due to customs/local post office delays)
We ship internationally from our warehouses in China and the U.S.
We automatically calculate which shipping method will be the fastest to your location.
During the holidays, please allow extra time for delivery.
Business days are Monday through Friday 8AM-10PM. (Weekends and Holidays are not considered Business Days)
Please note - if you email our customer support during the weekends, you will receive a response on the next business day.
Please note - if you select DHL service and it is not available in your area, we will contact you and provide a different carrier
We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature.
We are not responsible for unsuccessful delivery attempts that result in a return to sender situation.
We are not responsible for incorrect addresses entered into our shipping form.
After a package is shipped out, we are unable to modify the delivery address.
Our reship fee is $15 (some larger orders may require a higher reship fee) and is subject to policies above.
50% refunds (if applicable)
In some cases, we may issue a 50% refund if there's a delivery issue caused by the customer and the customer requests to not reship. We reserve the right to review each scenario and deem if a 50% refund is applicable.
If packages are stolen, please provide us proof of theft and we will reship a new package to you at no charge.
We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
We are not responsible for customs fees for international customers.
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
We thank you for your understanding and hope you love your product from COOLINGFANSTORE!!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Sensda Electronics Limited, No.20 GuanDA road Huangpu District Guangzhou, 510000 广东, 中国.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Sensda Electronics Limited, No.20 GuanDA road Huangpu District Guangzhou, 510000 广东, 中国
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.