SHIPPING&RETURNS
Order Preparation and Dispatch
Standard order preparation and dispatch takes 3–5 business days. Carrier transit time starts after dispatch and is additional to this processing time. Contact sales@coolingfanstore.com before ordering if you need a specific arrival date.
Shipping Options
Shipping methods and charges are shown at checkout for your destination and order.
Shipping to the United States
| Shipping method | Rate (USD) | Details |
|---|---|---|
| Standard Shipping (15-25 days) | $10.00 | See the available option at checkout. |
| Express Shipping | $50.00 | Contact us before ordering if you need delivery by a specific date. |
| Free Shipping | $0.00 | Available for eligible U.S. orders of $300.00 or more. |
Check the shipping options and final charge at checkout before completing your order. For dispatch timing, express delivery estimates, or a required arrival date, email sales@coolingfanstore.com before ordering. Delivery estimates are not guaranteed arrival dates, and customs or carrier delays can affect transit.
Other Destinations
Available shipping methods and charges vary by destination and order. Enter your delivery address at checkout to view available options, and contact us before ordering if you need a delivery estimate.
Please note - if you email our customer support during the weekends, you will receive a response on the next business day.
Please note - if you select DHL service and it is not available in your area, we will contact you and provide a different carrier
We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature.
We are not responsible for unsuccessful delivery attempts that result in a return to sender situation.
We are not responsible for incorrect addresses entered into our shipping form.
After a package is shipped out, we are unable to modify the delivery address.
Our reship fee is $15 (some larger orders may require a higher reship fee) and is subject to policies above.
50% refunds (if applicable)
In some cases, we may issue a 50% refund if there's a delivery issue caused by the customer and the customer requests to not reship. We reserve the right to review each scenario and deem if a 50% refund is applicable.
If packages are stolen, please provide us proof of theft and we will reship a new package to you at no charge.
We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
We are not responsible for customs fees for international customers.
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
We thank you for your understanding and hope you love your product from COOLINGFANSTORE!!
Returns
The return period is 30 days from when your order is placed. Items must be unused, in the condition received, and in the original packaging. Review the Refund Policy for conditions, return shipping costs and return instructions. Contact sales@coolingfanstore.com before sending a return.